ADHS welcomes SAMHSA tools’ fidelity reviewers

June 23rd, 2014 by Claudia Sloan Leave a reply »

In conjunction with the exit agreement for Arnold v. Sarn, ADHS is using Substance Abuse Mental Health Services Administration (SAMHSA) fidelity tools to evaluate the services provided to persons with a serious mental illness in Maricopa County in four areas: ACT teams, supportive housing, supported employment and peer services. In collaboration with the Western Interstate Commission for Higher Education (WICHE), ADHS has hired four SAMHSA fidelity reviewers.

The reviewers started in June. They are responsible for reviewing the providers in these four evidence based practice areas. The reviews will begin in July, with oversight of a SAMHSA consultant and WICHE staff.

The reviewers hired are:

Jeni Serrano

Jeni brings more than 14 years’ experience across a broad spectrum of mental and behavioral health services.  Prior experience includes serving as a Site Manager for a program dedicated to providing basic needs of seriously mentally ill adults and improving their quality of life through member-run non-clinical peer-to-peer programs; working as a Vocational Rehabilitation Specialist for the Arizona Department of Economic Security and as a Rehabilitation Specialist for Value Options; assisting individuals to become involved in or maintain involvement in meaningful daily activities, paid or unpaid. Jeni holds a B.S. Degree from State University Of New York, Empire State College.


Karen Voyer-Caravona

Karen earned a Master of Social Work, with a concentration in policy, planning, administration and community practice from Arizona State University in 2014. Also earning a Certificate in Gerontology, she completed internships at the City of Phoenix Housing Department and the Alzheimer’s Association.  In addition, Karen brings 10 years of experience as master level therapist working in a variety of treatment settings such as inpatient psychiatric, day treatment, community mental health, school-based settings and private nonprofit agencies.  Her range of clinical experience includes severe mental illness, child and family therapy, child sexual abuse, and offender treatment. In 2003, Karen left clinical practice to serve to a Legislative Aide for a Louisville Metro Councilman where she developed a passion for public policy and the legislative processes that affect social programs.

T.J. Eggsware

T.J. has 13+ years of experience working in the Maricopa County behavioral health system. He completed his Bachelor of Social Work at Wheelock College in Boston, MA.  T.J. moved to Phoenix, AZ and began his behavioral health career as a Case Manager at a RBHA managed direct care clinic serving the SMI population where he was promoted to a supervisory role.   He has held titles of Team Lead, Clinical Liaison, and Clinical Coordinator on both a specialty Supervisory Care Home team and a Forensic case management team at a clinic located in Central Phoenix. With the hope of having a broader impact on the behavioral health system, T.J. moved into an administrative role with the RBHA. He worked in Quality Management and the Learning Department. Through those roles he was able to collaborate with a variety of community stakeholders, agencies, staff, service recipients and family members.  Additionally, T.J. completed his Master of Arts in Mental Health Counseling through Argosy University in 2012 and was awarded his Licensed Associate Counselor (LAC) certification from the Arizona State Board of Behavioral Health Examiners (AZBBHE) in 2013.


Georgia Harris

Georgia is a workshop speaker and community crusader, dedicated to multi-sector improvement in communities nationwide. Most recently she was a Learning Specialist with Magellan.  She has worked throughout the RBHA for Maricopa C ounty since 2005. Georgia completed her Baccalaureate degree in Family and Social Relations at the University of Windsor in Windsor, Canada. Georgia has also completed a Master’s in Education with emphasis in Adult Education and Training at the University of Phoenix and has a technical background in radio broadcasting and audio production. She has worked in the Behavioral Health field since 2002, and has held positions in direct care; city-wide program coordination; program curriculum design and development; as well as assessment, tracking and evaluation of program outcomes. Specialty areas include: Youth and Behavioral Health, Cultural Competency, Education, Adult Learning, Bullying (traditional/ cyber/ elderly/ workplace), Social Media, Autism, program coordination, program curriculum design and development.

For any additional questions or information about the agreement, please contact: Kelli Donley –


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